Customer Service Policy

At usmotelrocks.com, we are committed to providing our customers with a smooth and enjoyable shopping experience. If you have any questions or need assistance with your order, our customer service team is here to help.

1. Customer Support

If you have questions about our products, orders, shipping, returns, or any other concerns, please contact us at:

Email: service@usmotelrocks.com

We aim to respond to customer inquiries as soon as possible, generally within 1–2 business days.

Please include your order number and a brief description of your question or concern when contacting us. This will help us assist you more efficiently.

2. Order Assistance

If you need help with an order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to make changes to the shipping address, items, or order details.

If you notice an error in your order information, please contact our customer service team promptly and we will do our best to assist you.

3. Product Questions

We are happy to help with questions regarding product details, sizing, materials, colors, availability, or other product-related information.

Please refer to the product page for the most current information before placing your order.

4. Returns & Refunds

If you are not completely satisfied with your purchase, you may be eligible to return your item in accordance with our Return & Refund Policy.

Returned items must meet the applicable return conditions outlined in our return policy.

For return or refund assistance, please contact us at usmotelrocks.com with your order number and reason for the request.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order number and clear photos of the item and packaging when applicable.

We will review your request and work with you toward an appropriate solution.

6. Shipping Questions

Once your order has been shipped, tracking information may be provided to you by email.

Please allow reasonable time for tracking information to update after shipment.

If your package appears to be delayed, lost, or delivered but you cannot locate it, please contact our customer service team so we can assist you with the next steps.