Refund Policy

Refund Policy

At usmotelrocks.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are happy to assist with an eligible return or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should be:

  • Unworn and unused

  • In their original condition

  • Free from stains, odors, or other signs of use

  • Returned with the original tags attached, when applicable

Some items may not be eligible for return. Please contact us before sending any item back.

2. How to Request a Return

To request a return, please contact us at:

Email: service@usmotelrocks.com

Please include your:

  • Order number

  • Name

  • Reason for the return

  • Photos of the item, if necessary

Our customer service team will review your request and provide return instructions if your request is approved.

Please do not send items back before receiving return instructions from our customer service team.

3. Return Shipping

Unless the item is damaged, defective, or incorrect, the customer may be responsible for the return shipping cost.

If you received a damaged, defective, or incorrect item, please contact us before returning it. We will review the issue and provide further assistance.

4. Refunds

Once we receive and inspect your returned item, we will process the refund if the item meets the applicable return conditions.

Approved refunds will generally be issued to the original payment method.

Please allow some time for the refund to appear in your account, depending on your payment provider or financial institution.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the issue.

We will review the information and work with you to find an appropriate solution.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at usmotelrocks.com.

Exchange availability may depend on product inventory.

7. Non-Returnable Items

Certain items may not be eligible for return, including items that have been worn, washed, damaged, altered, or otherwise used.

Items returned without prior approval may not be accepted.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, we may not be able to cancel or modify it.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us:

usmotelrocks.com

Email: service@usmotelrocks.com